Posted Date : September 26,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-19323
Government Authority located in Connecticut; USA based organization looking for expert vendor for desk distance learning service.
[A] Budget: Looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide distance learning service desk for our distance learning families and hybrid learning families on the days they are learning from home,
- Provides incident intake and remote support for students, parents, and/or caregivers who are engaged in distant learning activities via email, chat, and a toll-free 800 number Monday-Friday between 7:00 am -8:00 pm EST,
- Handles problem management intake, initiation, triage, and escalation,
- Uses a ticketing system to track all calls via response incident number that WPS has view status of all tickets and ability to run reports,
- Google Classroom and G-Suite usage and access,
- Zoom usage, access, and audio/video troubleshooting, Password resets,
- Chromebook, iPad, Mac, and Windows device support including audio/video setting issues,
- Local internet connection troubleshooting to include restarting the local network hardware and verifying that there is a connection to the local LAN or wireless,
- All technicians on the service desk should have experience with supporting K-12 users, etc. to the government authority located in Connecticut.
(2) All questions must be submitted no later than October 8, 2020.
[C] Eligibility:
Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 22,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-19323
Government Authority located in Connecticut; USA based organization looking for expert vendor for desk distance learning service.
[A] Budget: Looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide distance learning service desk for our distance learning families and hybrid learning families on the days they are learning from home,
- Provides incident intake and remote support for students, parents, and/or caregivers who are engaged in distant learning activities via email, chat, and a toll-free 800 number Monday-Friday between 7:00 am -8:00 pm EST,
- Handles problem management intake, initiation, triage, and escalation,
- Uses a ticketing system to track all calls via response incident number that WPS has view status of all tickets and ability to run reports,
- Google Classroom and G-Suite usage and access,
- Zoom usage, access, and audio/video troubleshooting, Password resets,
- Chromebook, iPad, Mac, and Windows device support including audio/video setting issues,
- Local internet connection troubleshooting to include restarting the local network hardware and verifying that there is a connection to the local LAN or wireless,
- All technicians on the service desk should have experience with supporting K-12 users, etc. to the government authority located in Connecticut.
(2) All questions must be submitted no later than October 8, 2020.
[C] Eligibility:
Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 22,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$